Sr. Account Manager, Strategic Accounts

Responsibilities

• Manage day-to-day operational health and commercial relationships for a portfolio of strategic, multi-million dollar ARR accounts.
• Drive expansion pipeline by identifying new workloads, infrastructure challenges, and organizational changes within existing accounts.
• Negotiate renewal terms and expansion pricing in partnership with company executives.
• Coordinate across Support, Engineering, and Product teams to resolve technical issues and ensure all customer commitments are met.
• Build and maintain deep working relationships across multiple stakeholder layers, including Infrastructure, DevOps, Storage Engineering, and Procurement.
• Partner with Solutions Engineers on technical discovery, architecture reviews, and POC engagements.
• Maintain accurate pipeline, account health, and forecast data within the CRM.

Requirements

• 7+ years of experience in a hybrid Account Management, CSM, or Strategic Sales role.
• Proven track record of managing and growing multi-million dollar accounts with measurable NRR and expansion results.
• Deep technical fluency in cloud infrastructure, including object storage, S3-compatible APIs, and data pipeline design.
• Experience working with technical buyers such as VPs of Infrastructure, Storage Architects, and DevOps leads.
• Ability to carry a quota and meet defined ramp targets and expansion goals.
• Strong operational discipline and the ability to manage complex technical workflows.

Preferred Qualifications

• Experience selling to or within Neocloud, hyperscaler, or AI/ML infrastructure environments.
• Familiarity with data egress cost structures, S3 pricing models, and total cost of ownership (TCO) conversations.
• Background at a specialized cloud or infrastructure vendor.

Benefits

• Healthcare for family, including dental and vision.
• Competitive compensation, 401K, and RSU grants.
• ESPP program and flexible vacation policy.
• Maternity and paternity leave.
• MacBook Pro and a generous workstation stipend.
• Childcare bonus and fertility treatment support.
• Learning and development programs.

About the Company

Backblaze is the object storage leader in the open cloud movement, helping customers break free from restrictive, overpriced legacy solutions. Managing over three billion gigabytes of data for over 500,000 customers worldwide, Backblaze provides purposeful cloud storage designed to unlock budgets and unleash innovators.