Specialist, Transaction Processing

Responsibilities

• Follow up rigorously with clients via calls and emails regarding overdue invoice payments
• Enforce policies and procedures related to payment, cancellation, and service suspension
• Own customer disputes from initial contact through to final resolution
• Perform Sales Ledger account reconciliations and maintain accurate customer contact information
• Collaborate with order management, customer service, and sales teams to resolve queries
• Escalate significant debt issues to account managers and line managers
• Provide customer service regarding refunds, payment discrepancies, and statements of account
• Report customer status through regular account reviews and stakeholder meetings

Requirements

• 2-4 years of experience in a B2B collections environment
• Excellent verbal and written English communication skills
• Strong problem-solving skills and attention to detail
• Ability to prioritize multiple responsibilities and meet strict deadlines
• Proficiency in MS Office Suite, including Excel

Preferred Qualifications

• Knowledge of SAP, Salesforce, or HighRadius within an Accounts Receivable environment

Benefits

• Health and wellness coverage designed for mind and body
• Generous time off to ensure work-life balance
• Continuous learning resources and career growth opportunities
• Competitive pay and retirement planning
• Financial wellness programs and student loan contribution programs
• Family-friendly perks and retail discounts

About the Company

S&P Global delivers Essential Intelligence® that shapes decision making. We provide the world’s leading organizations with the right data, connected technologies, and expertise they need to move ahead in a changing economic landscape.