Specialist People Operations

Responsibilities

• Serve as the primary frontline point of contact for employee inquiries, managing and resolving tickets within ServiceNow.
• Execute and administer employee data changes across the full lifecycle within Workday and other internal systems.
• Manage and escalate complex or sensitive cases to Tier 2, Tier 3, or specialized People Centers of Excellence.
• Ensure data integrity and privacy in compliance with GDPR and local French regulations.
• Generate and manage employee lifecycle documentation, such as contracts and addendums.
• Conduct monthly payroll report validations and partner with external providers to ensure accurate registrations.
• Support baseline administrative tasks related to visa and immigration processes.
• Identify operational bottlenecks and contribute to continuous process improvement initiatives.

Requirements

• Bachelor's degree or equivalent professional experience.
• 2-3 years of relevant experience in People Operations.
• Fluency in both English and French.
• Strong knowledge of French statutory regulations regarding People Operations and lifecycle administration.
• Proficiency with HRIS systems; experience with Workday is highly preferred.
• Strong analytical skills with high attention to detail and accuracy.
• Ability to work effectively in a fast-paced, dynamic, and hybrid environment.

Benefits

• Competitive compensation and benefits package.
• Annual paid time off and generous leave schemes (parental, bereavement, and care leave).
• Hybrid working arrangements, including up to 20 days per year working from your home country.
• Industry-leading product discounts and Booking.com wallet credits.

About the Company

Booking.com is a leading global travel platform that uses technology and data to make it easier for everyone to experience the world. We foster an inclusive culture representing over 140 nationalities, driven by innovation and a passion for creating memorable journeys for our customers.