Specialist, Partner Success - Trilingual

Responsibilities

• Drive partner engagement, customer retention, and revenue growth for a top tech account
• Conduct monthly and quarterly consultative reviews and health checks to analyze partner needs
• Use predictive data to identify at-risk customers and create specific talk tracks for customer health
• Manage high volumes of customer contacts daily via phone and email
• Maintain high CRM hygiene to ensure all relevant data is captured accurately
• Manage channel escalations and coordinate prompt resolutions while maintaining communication with clients
• Create and deliver training to sales teams to promote product value and strategic growth opportunities
• Provide accurate weekly, monthly, and quarterly sales forecasts

Requirements

• 3+ years of experience in customer service or sales roles
• Professional fluency in English, French, and Spanish
• Proven experience in high-volume calling environments
• Proficiency with Salesforce.com or similar CRM platforms
• Strong knowledge of MS Office programs
• Excellent problem-solving skills and the ability to articulate business value to customers
• Experience using email, phone, and video communication tools

About the Company

Concentrix is a global technology and services leader that powers the brands of the future. We help over 2,000 of the world's best brands solve their toughest business challenges by designing, building, and running fully integrated, end-to-end solutions across the entire enterprise.