Specialist, Manufacturing Execution Systems

Responsibilities

• Serve as the frontline partner for Operations, providing day-to-day user support for manufacturing digital systems.
• Troubleshoot and resolve complex issues for systems including Syncade (MES), Apprentice Tempo (MES), DeltaV, and Aveva SCADA.
• Coordinate with Operations, Quality, and IT to restore services quickly and minimize production impact in a GMP environment.
• Maintain support documentation such as runbooks, KB articles, and SOPs, and provide targeted user coaching.
• Execute standard change-control activities and monitor system health to propose corrective and preventive actions (CAPAs).
• Contribute to compliance activities, including deviations, investigations, and periodic reviews.
• Mentor junior team members through shadowing, ticket reviews, and documentation feedback.

Requirements

• Bachelor's degree in Information Technology, Engineering, or a related field.
• 2-3 years of hands-on experience with Manufacturing Execution Systems (MES).
• Ability to work first, second, or third shifts to support 24/7 operations.
• Must be site-based in Norwood, MA (not eligible for remote work).
• Must hold current US work authorization without the need for future sponsorship.
• Strong communication skills with the ability to convey complex technical information to various stakeholders.

Preferred Qualifications

• Depth in two or more systems: Tempo, Syncade, Aveva SCADA, DeltaV, or BMS.
• Working understanding of cGMP manufacturing operations, GAMP, and CSV/change-control practices.
• Demonstrated strength in incident triage, root-cause analysis, and technical documentation.
• Experience coaching or mentoring junior engineers.
• Continuous-improvement orientation with experience in automation or standardization initiatives.

Benefits

• Best-in-class healthcare coverage and voluntary benefit programs.
• Holistic well-being resources, including fitness, mindfulness, and mental health support.
• Family planning benefits, including fertility, adoption, and surrogacy support.
• Generous paid time off, including vacation, volunteer days, sabbatical, and global recharge days.
• Savings and investment opportunities.

About the Company

Moderna is pioneering the development of a new class of drugs made of messenger RNA (mRNA). We are building the leading mRNA technology platform and the infrastructure to reimagine how medicines are created and delivered to patients worldwide.