Specialist IT Support II

Responsibilities

• Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution.
• Maintain user account integrity and workstation security standards in compliance with audit requirements (SOX, PCI, SOC 2).
• Coordinate employee onboarding and offboarding activities, including access provisioning and equipment management.
• Utilize enterprise technologies to image, configure, deploy, and manage employee workstations.
• Maintain and improve the IT knowledge base through documentation and archiving.
• Analyze support ticket trends to identify recurring issues and escalate findings to management.
• Manage physical inventory of technology assets and support office relocations.
• Participate in an on-call support rotation to assist customers outside of regular business hours.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 2–5 years of experience in an IT support or technical support role.
• Strong knowledge of Windows operating systems and desktop computing environments.
• Proficiency in hardware and software troubleshooting.
• Working knowledge of Windows Command Line Interface (CLI) tools.
• Proven customer service experience resolving issues via phone, remote access, and in-person support.

Preferred Qualifications

• Experience providing technical support to both on-site and remote users.
• Ability to explain complex technical concepts to non-technical audiences.
• Experience working in fast-paced, high-growth environments.

About the Company

IGT is a global leader in gaming and entertainment, delivering innovative experiences from casino floors to mobile screens. With over 6,000 employees across 30+ countries, we combine world-class content with strong technical and commercial capabilities to shape the future of entertainment.