Specialist IT Support II

Responsibilities

• Provide frontline technical support to internal customers, including hardware troubleshooting, maintenance, and issue resolution.
• Maintain user account integrity and workstation security standards in compliance with audit requirements (SOX, PCI, SOC 2).
• Coordinate employee onboarding and offboarding activities, ensuring timely access provisioning and equipment management.
• Utilize enterprise technologies to image, configure, deploy, and manage employee workstations.
• Maintain and improve the IT knowledge base through documentation and archiving.
• Analyze support ticket trends to identify recurring issues and escalate findings to management.
• Manage physical inventory of technology assets and support office relocations.
• Participate in an on-call support rotation to assist customers outside of regular business hours.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 2–5 years of experience in an IT support or technical support role.
• Strong knowledge of Windows operating systems and desktop computing environments.
• Advanced troubleshooting skills with Microsoft Office applications and business software.
• Working knowledge of Windows Command Line Interface (CLI) tools.
• Experience providing technical support to both on-site and remote users.

Preferred Qualifications

• Experience working in a fast-paced, high-growth environment.
• Ability to explain complex technical concepts to non-technical audiences.
• Proven ability to manage multiple priorities while maintaining professionalism.

About the Company

IGT is the global leader in gaming, delivering thrilling and responsible gaming experiences through world-class content and technical capabilities. With over 6,000 employees across 30+ countries, we turn innovation into impact across more than 100 jurisdictions worldwide.