Specialist II, Service Operations

Responsibilities

• Manage end-to-end Process Change Notification (PCN) processes, including documentation, tracking, and customer communication
• Collaborate with engineering, quality, and operations teams to evaluate process changes and ensure compliance
• Interface directly with customers to explain changes, address concerns, and ensure alignment
• Perform data analysis to assess the potential impact of process changes and support decision-making
• Prepare reports, dashboards, and documentation using Microsoft Excel
• Drive continuous improvement initiatives related to PCN workflows and change control processes
• Serve as a bridge between local Japanese customers and global engineering teams to ensure smooth cross-regional communication

Requirements

• Minimum 5+ years of experience in the semiconductor equipment industry
• Native-level Japanese and business-level English proficiency
• Bachelor's degree in engineering, science, or a related field
• Strong proficiency in Microsoft Excel (data analysis, pivot tables, reporting)
• Proven experience in customer-facing roles with strong communication and coordination skills
• Strong analytical and problem-solving abilities

Preferred Qualifications

• Experience in PCN, ECN, or change management processes
• Familiarity with semiconductor manufacturing or equipment processes
• Experience with data visualization tools such as Power BI
• Project management experience

About the Company

ASM is a global leader in the semiconductor industry, providing cutting-edge technology and advanced semiconductor devices. For over 55 years, we have been at the forefront of innovation, playing a crucial role in enabling technologies such as 5G, cloud computing, AI, and autonomous driving. We value diversity, inclusion, and sustainability as we strive to make a positive impact on the world.