Specialist II, IT Technical Support

Responsibilities

• Act as the first point of contact for employees, providing high-level customer service via phone and email
• Resolve tier 1 and 2 technical requests involving hardware, software, network, and telecommunications systems
• Manage and assign tasks using a ticketing system and maintain detailed documentation
• Manage IT assets using asset management software and conduct quarterly counts for compliance
• Perform physical installation and decommissioning of network, server, and desktop components
• Coordinate with vendors for pricing, maintenance, and warranty information for Data Center equipment
• Provide training to team members on new systems to improve efficiency and reduce escalations

Requirements

• College Diploma minimum
• 5+ years of related IT technical support experience
• Proficiency in Microsoft Office for support, reporting, and documentation
• Strong troubleshooting skills for Windows 11, Linux, and Microsoft Active Directory
• Solid understanding of Internet Protocol, including subnetting and port management
• Excellent oral and written communication skills with a professional demeanor

Preferred Qualifications

• Relevant IT certifications
• Experience with PowerShell scripting and SCCM
• Experience with VOIP systems (Cisco/Samsung) and video conferencing support (Polycom/Cisco)
• Experience with physical installation of servers and network equipment

Benefits

• Competitive salary and employer-paid medical and dental coverage from day one
• Group RRSP plan with company matching
• Fantastic employee discounts on all Samsung products
• Free on-site gym and subsidized cafeteria with free Starbucks coffee
• Tuition reimbursement and access to Samsung U for online learning
• Additional well-being days for better work-life balance
• Virtual Pet Care services

About the Company

Samsung Electronics is a global leader in technology, transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, and network systems. Since 1969, Samsung has grown into one of the world's most recognized brands, driven by a commitment to relentless innovation and a diverse, talented workforce.