Specialist I, Service Operations

Responsibilities

• Extract, consolidate, and analyze operational data from multiple systems to provide performance insights
• Develop dashboards and reports to monitor KPI performance and identify improvement opportunities
• Monitor and evaluate key performance indicators (KPIs) across different regions
• Collaborate with regional stakeholders to align on performance targets and best practices
• Manage headcount allocation, utilization, and workforce planning activities
• Coordinate the tracking of tool installation and qualification activities across regions
• Maintain data quality and completeness for tool deployment and readiness records

Requirements

• Bachelor’s degree in Business, Engineering, Data Analytics, or a related field
• Minimum 3 years of experience in operations, analytics, or performance management
• Proficiency in Excel, Power BI, or similar data visualization tools
• Experience working with cross-regional or global teams
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities in a fast-paced environment

Preferred Qualifications

• Knowledge of workforce planning and operational tools
• Experience with data-driven decision making and strategic problem-solving
• Strong attention to detail and accuracy in reporting

About the Company

ASM is a global leader in semiconductor manufacturing technology. For over 55 years, we have been at the forefront of innovation, developing advanced devices that play a crucial role in technologies like 5G, AI, cloud computing, and autonomous driving. We value diversity, inclusion, and sustainability as we push the boundaries of what is technologically possible.