Specialist Director, Salesforce Platform Support Lead

Responsibilities

• Own overall platform health, performance, and stability, enforcing governance across intake, SLAs/KPIs, and cross-system platform dependencies.
• Lead end-to-end management of incidents and service requests, including triage, prioritization, escalation, and root cause analysis.
• Govern the enhancement backlog through structured demand intake, prioritization, and execution to ensure alignment with business value.
• Drive multi-team Agile delivery by coordinating Scrum Masters and managing dependencies across ongoing project initiatives.
• Oversee Salesforce seasonal releases, including impact assessment, sandbox validation, regression testing, and go-live governance.
• Serve as the primary stakeholder interface, providing transparent reporting and driving continuous improvement through automation and operational efficiency.

Requirements

• Minimum eight years of recent experience in Salesforce platform delivery, including AMS/production support leadership with SLA accountability.
• Bachelor's degree from an accredited college or university.
• Deep expertise in Salesforce (Sales Cloud required) with strong knowledge of Apex, Flows, and Lightning architecture.
• Proven experience in ITIL-aligned service management, backlog governance, and KPI reporting within structured L1/L2/L3 models.
• Demonstrated leadership in multi-team Agile delivery with strong stakeholder management and executive communication skills.
• Ability to travel as needed based on business and client demands.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Preferred Qualifications

• Knowledge of integration patterns, specifically MuleSoft.

Benefits

• Comprehensive medical, dental, and vision plans.
• Disability and life insurance.
• 401(k) plans.
• Personal Time Off and two annual firm-wide breaks.
• Robust suite of personal well-being and mental health benefits.

About the Company

KPMG is a leading global professional services firm providing Audit, Tax, and Advisory services. Our Advisory practice is at the forefront of transformation, helping clients navigate complex challenges through innovation, technology, and deep industry expertise.