Specialist, Deposit and Payment Operations

Responsibilities

• Provide day-to-day delivery of critical processes, administration, and servicing activities for retail and commercial deposits and payments
• Support the execution of payments, transactions, service requests, and fulfillment of customer inquiries within established service level agreements
• Collaborate with internal and external stakeholders to promote efficient workflows and achieve business results
• Monitor and track performance, addressing issues and resolving standard discrepancies in accordance with procedures
• Participate in change management activities, including the planning, testing, and implementation of continuous improvement projects
• Maintain operational integrity by following regulatory requirements and applying the bank's Risk Management Framework
• Coordinate workflows, which may include assigning work, quality control, and providing guidance to junior staff

Requirements

• 3-5 years of relevant experience in deposit or payment operations
• Post-secondary degree in a related field of study or an equivalent combination of education and experience
• In-depth proficiency in MS Excel, MS Word, and MS PowerPoint
• Strong analytical, problem-solving, and prioritization skills
• Ability to multi-task effectively in a fast-paced environment
• Fluency in both English and French (written and verbal)

About the Company

BMO is a leading North American bank driven by a shared purpose: to Boldly Grow the Good in business and life. With more than 12 million customers, we provide personal and commercial banking, wealth management, and investment services across Canada, the United States, and globally.