Specialist Customer Service Experience Intercompany

Responsibilities

• Act as the single point of contact for Henkel affiliates, managing the end-to-end intercompany customer journey.
• Manage the Order to Cash process from start to finish, ensuring all service KPIs are met.
• Proactively communicate and follow up on special or complex intercompany orders, coordinating additional resources when necessary.
• Analyze the "voice of the customer" by collecting feedback to identify trends and opportunities for continuous improvement.
• Maintain high-quality data within CRM and Service Cloud systems to ensure full traceability.
• Resolve complex cases related to supply chain, orders, deliveries, or operational incidents.
• Collaborate cross-functionally with Supply Chain Planning, Finance, and the global intercompany community.
• Document and standardize processes to drive operational efficiency and excellence.

Requirements

• University degree in Industrial Engineering, Supply Chain, International Business, Administration, or a related field.
• Advanced English fluency (mandatory).
• 2 to 5 years of experience in Customer Service, Supply Chain, or Logistics.
• Strong knowledge of the Order to Cash (O2C) process.
• Proficiency with SAP (ERP) and cloud-based solutions such as Service Cloud.
• Strong analytical thinking, problem-solving skills, and the ability to manage complex stakeholder relationships.

Benefits

• Global wellness standards including healthcare and preventive programs.
• Parental leave benefits (minimum of 8 weeks).
• Employee Stock Action Plan with Henkel matching.
• Flexible benefits package.
• On-site dining facilities.
• Savings fund.

About the Company

Henkel is a global leader in both industrial and consumer businesses, driven by a purpose to be "Pioneers at heart for the good of generations." Our portfolio includes world-renowned brands in laundry care, hair care, and high-performance adhesive technologies. We are committed to innovation, sustainability, and digital transformation to shape the markets of tomorrow.