Special Project IT Engineer

Responsibilities

• Diagnose and resolve complex customer issues related to various IT systems
• Conduct in-depth research on products and technologies to enhance company offerings
• Develop and execute test scripts for various IT systems and applications
• Deploy and manage IT systems, including O365, Active Directory, and networking infrastructure
• Collaborate with cross-functional teams to ensure seamless integration of API solutions
• Provide expert-level support to customers, addressing technical inquiries and challenges
• Document processes, procedures, and troubleshooting steps for internal knowledge sharing
• Stay updated on emerging technologies and industry trends to improve company operations

Requirements

• 5+ years of experience in IT support, preferably in an MSP or corporate IT environment
• Proficiency in deploying and managing O365, Active Directory, and networking infrastructure
• Strong understanding of API integrations and scripting languages
• Excellent problem-solving skills with the ability to troubleshoot complex technical issues
• Effective communication and interpersonal skills for interacting with customers and internal teams
• Proven track record of conducting research and implementing innovative solutions
• Ability to work independently and collaborate effectively in a team environment
• This is an in-office position based in Orlando, FL

Preferred Qualifications

• High-end Level 2 or Level 3 engineer looking for a career transition
• Certifications such as CCNA, MCSA, or equivalent

About the Company

ThreatLocker is a leader in endpoint protection technologies, providing enterprise-level cybersecurity tools to improve the security of servers and endpoints. Our platform utilizes Application Allowlisting, Ringfencing™, and various control solutions to lead the market toward a more secure approach to blocking application vulnerabilities.