Spare Parts Supervisor

Responsibilities

• Supervise and coordinate the daily activities of the Customer Service Representative (CSR) team responsible for processing spare parts quotes and sales orders.
• Ensure correct attention and follow-up for internal and external customers regarding spare parts requirements.
• Oversee the timely and accurate processing of sales orders within the S/4HANA system.
• Monitor key performance indicators (KPIs) including response times, service levels, sales, and backlog.
• Coordinate communication between sales, warehouse, logistics, purchasing, and technical service departments to ensure efficient supply.
• Resolve incidents related to orders, invoicing, inventory, shipments, and customer service.
• Manage pending orders, back orders, and critical materials to minimize customer delays.
• Train and support CSR staff on processes, systems, policies, and customer service excellence.
• Participate in operational and strategic meetings to review results and define corrective or preventive actions.

Requirements

• Proven experience in customer service supervision.
• Proficiency with SAP S/4HANA, SIS, ETK, and DMA.
• Advanced professional English skills (100% level).
• Strong experience in direct customer relations and management.

About the Company

TRUMPF is a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide. We specialize in lasers, machine tools, EUV, and electronics, building technological worlds for future generations through a culture of collaboration and mutual trust.