Spanish/Portuguese Bilingual Client Service Specialist

Responsibilities

• Field incoming inquiries from client channels including phone, email, and fax regarding JPMorgan Access products.
• Provide technical assistance such as log-on support and basic browser troubleshooting.
• Resolve inquiries and transactions related to payments and money movement.
• Investigate and resolve account queries and escalated issues to ensure a world-class client experience.
• Adhere to all policies, procedures, and standards governed by ISO, Risk, and Compliance.
• Promote the adoption of self-service tools and platforms to clients.
• Track all client inquiries using internal case tracking tools to ensure prompt resolution.

Requirements

• Proficiency in professional Spanish and/or Portuguese (both verbal and written).
• Excellent verbal and written communication skills with a strong grasp of banking terminology.
• Strong problem-solving, decision-making, and listening skills.
• Proficiency in MS Windows and Microsoft Office, with the ability to manage multiple applications simultaneously.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to work a night shift schedule (Monday–Friday, 8:00 PM – 9:00 AM PH Standard Time).

Preferred Qualifications

• Previous experience in client service, banking operations, or technical support roles.
• Familiarity with JPMorgan Access products and platforms.
• Experience working in a call center or service center environment.
• Proven track record of meeting or exceeding customer satisfaction and quality metrics.
• Experience using case tracking tools such as Navigator.

About the Company

JPMorganChase is a leading global financial institution providing innovative solutions to millions of consumers, small businesses, and prominent corporate, institutional, and government clients. With a history spanning over 200 years, we are a leader in investment banking, commercial banking, and asset management. We value diversity and inclusion, recognizing that our people are our greatest strength.