Spa Receptionist

Responsibilities

• Welcome guests and create a warm, luxurious arrival experience
• Manage spa bookings, guest check-ins, and appointment scheduling
• Support Spa Therapists with daily coordination and treatment flow
• Assist guests with spa packages, treatments, and general enquiries
• Process financial transactions accurately and professionally
• Maintain the presentation, cleanliness, and organisation of spa facilities
• Deliver exceptional customer service in a calm and professional environment

Requirements

• Previous reception or customer service experience
• Experience in a spa, wellness, hotel, or luxury environment
• Exceptional communication and organisational skills
• Polished presentation and attention to detail
• Flexibility to work weekends

Benefits

• Generous discounts across Journey Beyond travel and experiences
• Employee Assistance Program (EAP)
• Discounts on accommodation and food and beverage offerings
• Opportunities for career growth and progression
• The chance to be part of a unique luxury wellness destination

About the Company

Journey Beyond is Australia’s leading experiential tourism group, operating 20 brands across Australia and New Zealand. We connect guests to the land and to each other through iconic trains, eco-luxury lodges, aquatic adventures, and premium tourism experiences.