Spa Receptionist

Responsibilities

• Welcome guests warmly and provide a personalized first impression
• Manage spa reservations, appointments, cancellations, and changes
• Coordinate with Spa Therapists to ensure smooth treatment schedules
• Handle guest enquiries via telephone, in person, and digital channels
• Process payments including cash, credit cards, and room charges
• Maintain accurate guest records, billing, and administrative documentation
• Support retail sales by introducing guests to spa products
• Maintain a clean and organized reception area

Requirements

• Previous experience in a luxury hotel, resort, or wellness environment
• Knowledge of spa treatments and luxury guest expectations
• Experience with reservation systems and payment procedures
• Excellent spoken English
• Strong administrative and organizational skills
• Ability to multitask with high attention to detail

About the Company

Banyan Group is a leading independent, multi-branded hospitality group centered on stewardship and wellbeing. Banyan Tree Dubai offers a luxury island escape featuring award-winning spa services, fine dining, and pristine beach access.