Spa Head Therapist

Responsibilities

• Supervise and support the daily operations of the spa treatment areas
• Deliver spa treatments to the highest luxury hospitality standards
• Train, coach, and continuously develop therapists in treatments, product knowledge, and customer service
• Maintain exceptional cleanliness, hygiene, and presentation standards throughout the spa
• Monitor treatment and retail sales performance to support departmental targets
• Coordinate therapist schedules and rosters according to operational requirements
• Manage stock inventory and retail products in line with company procedures
• Assist in recruitment, trade testing, and onboarding of new therapists
• Conduct regular performance evaluations and coaching sessions
• Handle guest feedback and complaints professionally and efficiently
• Collaborate with Front Office and Concierge teams to enhance guest experience

Requirements

• Minimum 2 years of experience as a Senior or Head Therapist in luxury hospitality
• Internationally recognized spa or beauty qualification
• Strong knowledge of anatomy and physiology
• Proven experience in therapist training and team leadership
• Excellent communication and interpersonal skills
• Fluent English communication skills (written and verbal)
• Strong organizational and multitasking abilities
• Ability to work flexible operational hours as required

Preferred Qualifications

• CIDESCO, ITEC, or CIBTAC certification

About the Company

PALAZZO VERSACE DUBAI offers an unparalleled luxury experience, combining iconic design with world-class hospitality services.