Spa Concierge/Spa Front Desk Associate

Responsibilities

• Greet and welcome spa guests with warmth and professionalism
• Manage spa reservations and appointments using the spa booking system
• Answer phones and assist guests with spa services and retail products
• Provide information about spa treatments, promotions, and amenities
• Process guest check-ins, payments, and retail purchases
• Maintain a clean and welcoming front desk and reception area
• Support therapists and spa team members to ensure smooth daily operations
• Deliver exceptional guest service aligned with Mandara Spa standards

Requirements

• At least 1 year of customer service or hospitality experience
• High school diploma or equivalent
• Basic computer skills and ability to learn booking systems
• Strong communication and listening skills
• Professional and friendly demeanor
• Must have authorization to work in the United States

Preferred Qualifications

• Previous experience in a retail or spa environment
• Experience using Book4Time booking software

Benefits

• Starting pay of $19.75 per hour
• $1,500 sign-on bonus offered
• Potential to earn weekly and monthly bonuses
• Opportunities for career growth within Mandara Spa locations worldwide
• Work in a luxury resort environment in Waikoloa, Hawaii

About the Company

Mandara Spa began on the spiritual island of Bali, inspired by a deep respect for the healing arts passed down through generations. Today, Mandara Spa operates in luxury destinations around the world, blending Balinese traditions with European techniques to deliver exceptional spa experiences. Each Mandara Spa reflects the culture of its destination while maintaining a commitment to wellness, relaxation, and genuine hospitality.