Spa Assistant Manager

Responsibilities

• Oversee daily spa operations to ensure smooth service flow and excellent guest experiences
• Supervise and support day-to-day operations, ensuring service is efficient and aligned with brand standards
• Monitor beverage cost, inventory, and ordering processes to ensure profitability
• Assist in scheduling, staff training, and performance reviews
• Collaborate with departments to implement promotions, events, and service enhancements
• Handle guest interactions, feedback, and complaints with professionalism

Requirements

• Minimum 2–3 years of experience in a supervisory role within a spa or hospitality environment
• Strong knowledge of spa operations, treatments, wellness programs, and guest service standards
• Good leadership, teamwork, and communication skills
• Ability to handle guest concerns professionally and support revenue through upselling
• Familiarity with spa booking systems, operational reporting, and hygiene/safety standards