Spa and Therapy Manager

Responsibilities

• Manage and oversee daily spa operations including staff scheduling and inventory management
• Develop strategies to attract and retain guests through spa packages and special offers
• Ensure all treatments and services meet highest quality and professionalism standards
• Monitor guest feedback to continuously improve the spa experience
• Train, motivate, and coach spa staff
• Collaborate with other resort departments for a seamless guest experience
• Manage the spa budget and analyze financial reports
• Stay updated with industry trends and implement new concepts
• Handle guest complaints in a timely and satisfactory manner
• Ensure compliance with health and safety regulations
• Contribute to resort sustainability initiatives

Requirements

• Minimum 5 years of managerial experience in a 4 or 5-star hotel
• Proven experience as a Spa Manager or in a similar role
• Excellent leadership and management skills
• Strong customer service orientation
• Ability to multitask in a fast-paced environment
• Excellent communication and interpersonal skills
• Knowledge of spa treatments and products
• Fluency in English (written and spoken)
• Experience in a luxury hotel or resort preferred
• Spa Therapist certification or wellness-related certification is an advantage
• Hands-on experience in massage, manicures, pedicures, waxing, and face/body therapies
• Diploma in Hospitality or other relevant fields