Solutions Manager

About the Company

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

Responsibilities

• Lead onboarding for new enterprise customers by understanding requirements and configuring the product
• Lead end-to-end implementation for new enterprise customers and build out customer processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders
• Manage proactive project management across many customers to manage requirements and tasks
• Delegate and oversee project-related activities to supporting solutions and technical consultants
• Collaborate with product and engineering teams to determine support for customer requests
• Continuously improve post-sales processes to accelerate time to value

Requirements

• 6+ years of experience as a Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or B2B SaaS customer manager
• Experience leading enterprise-wide or global P2P or ERP implementations
• Fantastic communication skills
• Extreme attention to detail and proactive mindset
• Experience working with product and engineering teams
• Ability to manage expectations and push back while maintaining customer satisfaction
• High comfort level with software configuration

Benefits

• Start-up equity
• Health, vision & dental coverage
• Team building events & happy hours
• Flexible PTO
• Apple equipment plus home office budget