Solutions Manager

About the Company

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before.

Responsibilities

• Lead onboarding for new enterprise customers by understanding requirements and configuring the product
• Lead end-to-end implementation for new enterprise customers and build out customer processes from scratch
• Lead training and Q&A sessions with customers and key stakeholders
• Manage proactive project management across many customers to manage requirements and tasks
• Delegate and oversee project-related activities to supporting solutions and technical consultants
• Collaborate with product and engineering teams to determine support for customer requests
• Continuously improve post-sales processes to accelerate time to value

Requirements

• 8+ years of experience as a Procurement & Sourcing Manager, ERP and P2P Systems Consultant, or B2B SaaS customer manager
• Experience leading enterprise-wide or global P2P or ERP implementations
• Strong communication skills and extreme attention to detail
• Experience working with product and engineering teams
• Ability to manage customer expectations and push back when necessary
• Comfort with software configuration

Benefits

• Start-up equity
• Team building events
• Flexible PTO
• Apple equipment plus home office budget