Solutions Engineer

Responsibilities

• Conduct research to prepare for meetings with prospects to understand business environments and challenges
• Carry out discovery conversations to uncover customer pains, objectives, and metrics
• Specify appropriate solutions using in-depth knowledge of Talkdesk capabilities
• Design and deliver compelling technical presentations and demonstrations
• Generate value statements illustrating financial impact
• Assist with scoping SOWs for customer implementations
• Scope, execute, and manage customer pilots and POCs
• Respond to functional and technical RFI/RFP requirements
• Collaborate with product management and engineering to incorporate customer feedback into roadmaps
• Support marketing and demand generation events

Requirements

• B.S. in Computer Science, Software Engineering, MIS, or equivalent experience
• 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, or Contact Centers
• Bilingual in French
• Proven ability to deliver compelling technical presentations
• Strong problem-solving skills to meet business requirements with technical solutions
• Ability to communicate complex technical concepts to diverse audiences

Preferred Qualifications

• Knowledge of CRM, ITSM, Data Warehousing, or Business Intelligence
• Experience with UCaaS or CCaaS software
• Knowledge of web and scripting technologies

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner® Magic Quadrant™ for CCaaS, Talkdesk builds AI-first solutions that put empathy and trust at the center of every interaction.