Solutions Engineer

Responsibilities

• Understand customer-specific needs to provide business-driven consulting to prospective and existing customers
• Provide business-centric expertise to help the Sales team establish market and deal-level visibility
• Act as an experienced practitioner in the Contact Center space
• Manage various facets of the sales cycle including pre-sales engineering, solution qualification, architecture, and post-sale upsell
• Engage in C-level discussions and act as a credible thought leader to expand revenue opportunities

Requirements

• Native German speaker with fluency in English
• Deep understanding of the AI-powered CX market
• Exceptional customer responsiveness and cross-team collaboration skills
• Strong presentation, facilitation, and written communication skills
• Ability to travel to internal meetings and customer sites (estimated 20-50%)

Preferred Qualifications

• 3+ years of Solutions Engineering experience in AI or SaaS
• 2+ years of related industry experience
• In-depth knowledge of Customer Service Software, Business Intelligence, Workforce Engagement Management, and Artificial Intelligence
• Bachelor's Degree in a technical field or equivalent experience

About the Company

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS), Talkdesk builds AI-first solutions that put empathy, trust, and transparency at the center of every interaction.