Solutions Engineer

About the Company

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Responsibilities

• Design, prepare, and deliver high-impact technical demonstrations showcasing the Kaseya technology platform
• Partner with Sales Executives to identify specific customer pain points and engineer tailored technical solutions
• Support the full pre-sales lifecycle from initial discovery and product demos to proof-of-concept (POC) coordination
• Address technical objections and solution architecture questions throughout the sales process
• Work directly with customers to evaluate solutions and ensure successful technical validation during POC phases
• Support the creation of technical responses for RFI/RFP submissions, proposals, and solution documentation
• Maintain expert-level knowledge across the Kaseya portfolio, including automation, security, backup, and endpoint management
• Provide field feedback to product and engineering teams to influence future strategy

Requirements

• Fluency in English, Spanish, and Portuguese
• Demonstrated background in a Sales Engineer, Solutions Engineer, or Technical Pre-Sales role

Preferred Qualifications

• Ability to articulate value to both technical (IT Admins) and business (CTO/CEO) stakeholders
• Familiarity with the MSP ecosystem, including PSA, RMM, security, and backup platforms
• Strong experience working in Windows environments, with functional understanding of macOS and Linux
• Proactive mindset with a passion for learning new technologies