Solutions Engineer

Responsibilities

• Drive end-to-end customer success from pre-contract signing through pilot and conversion
• Lead customer onboarding and conduct training sessions with developers
• Provide tailored product recommendations and feature access based on unique customer needs
• Address technical queries and collaborate with engineering to resolve complex issues
• Harness customer data and feedback to drive product improvements
• Act as a liaison between customers and engineering teams to translate feedback into actionable enhancements

Requirements

• 2-3 years of experience with a technical background
• Bachelor’s degree in Computer Science, Engineering, or a related field
• Ability to quickly grasp new technologies and software development practices
• Proven ability to identify, diagnose, and resolve complex technical issues
• Strong analytical skills for data analysis and deriving actionable insights
• Excellent communication and interpersonal skills
• Ability to thrive in a fast-paced startup environment

About the Company

Factory focuses on creating obsessed customers by providing close support and fostering strong partnerships to ensure customers unlock the full potential of their products.