Solutions Engineer

Responsibilities

• Conduct thorough discovery sessions with new clients to understand their product area and requirements
• Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
• Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
• Provide in-depth technical support and guidance to prospects, including product demonstrations and presentations
• Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
• Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
• Gain an in-depth understanding of how the product works to meet client needs effectively

Requirements

• 3+ years of experience in a Solutions Engineer role at a SaaS company
• Willingness to travel up to 20%
• Strong understanding of product development and launch processes
• Excellent problem-solving and technical troubleshooting skills
• Experience working with cross-functional teams including engineering, operations, and product management
• Strong communication skills to explain complex technical concepts to non-technical stakeholders
• Familiarity with CRM tools and support ticketing systems
• Ability to work in person at the office 4-5 days per week

Preferred Qualifications

• Experience with QA processes and developing self-serve tools

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend
• Collaborative in-office environment with all meals covered
• Unlimited vacation and paid holidays
• Relocation packages available

About the Company

EliseAI is improving the industries of housing and healthcare by integrating AI agents deeply into existing workflows to increase efficiency and reduce costs.