Solutions Engineer

About the Company

Blacksmith builds infrastructure to run CI workloads faster and cheaper by operating a global fleet of bare-metal machines. They orchestrate tens of millions of Firecracker VMs monthly for over 3,000 companies and are expanding their CI infrastructure into a broader platform for agent sandboxes and background coding agents.

Responsibilities

• Partner with Sales to secure technical wins through discovery, scoping, and qualification calls
• Deliver high-impact product demos, whiteboard sessions, and technical deep dives
• Design and execute POCs, including benchmarking CI performance and validating ROI
• Act as a trusted technical advisor to architects, SREs, and CTO-level stakeholders
• Assist customers in debugging CI performance bottlenecks and pipeline misconfigurations
• Capture customer feedback to influence product roadmap and feature development
• Collaborate with Engineering and Product to validate requirements and improve usability

Requirements

• Experience in solutions engineering, field engineering, pre-sales, DevOps, or consulting
• Hands-on understanding of modern CI/CD tooling (GitHub Actions preferred)
• Familiarity with cloud infrastructure (AWS/GCP/Azure), containerization, or ephemeral compute
• Ability to read logs, diagnose failures, and reason about CI performance bottlenecks
• Exceptional communication and storytelling skills for technical and executive audiences
• Ability to thrive in a high-velocity, scrappy startup environment

Preferred Qualifications

• Experience with DevOps tooling, infrastructure automation, or ephemeral compute systems
• Understanding of CI benchmarking, cloud cost analysis, or hyperscaler limitations
• Experience supporting enterprise evaluations (security reviews, architecture sessions)
• Familiarity with Terraform, Docker, Kubernetes, or observability tools