Solutions Engineer

Responsibilities

• Lead customer implementations of Axon's hardware and on-premise/SaaS solutions across the DACH region.
• Support pre-sales activities, including technical workshops, trials, and solution design.
• Plan and coordinate deployments in collaboration with customers, partners, and internal teams.
• Install, configure, test, and troubleshoot cloud, on-premises, and hardware solutions.
• Deliver customer training, technical guidance, and knowledge transfer.
• Serve as the primary technical contact during deployment and hypercare phases.
• Ensure all implementations comply with security, privacy, and regulatory requirements, including GDPR.
• Capture customer feedback to drive improvements in products and implementation processes.

Requirements

• 3+ years of experience in Professional Services, Solutions Consulting, Sales Engineering, or a similar customer-facing technical role.
• Fluent German and professional English communication skills.
• Strong knowledge of enterprise IT environments, including networking and Microsoft technologies (Windows Server, Active Directory, Azure/Entra ID).
• Experience implementing enterprise software or integrated hardware/software solutions, ideally within a SaaS environment.
• Proven ability to manage multiple implementation projects simultaneously.
• Excellent troubleshooting, communication, and customer consulting skills.
• Ability to travel up to 50%, primarily within the DACH region.

Preferred Qualifications

• Experience working with public sector or law enforcement customers.
• Relevant technical certifications (e.g., Microsoft, Cisco, Azure, or Cradlepoint).

About the Company

Axon is on a mission to Protect Life. We develop an ecosystem of devices and cloud software designed to address society’s most critical safety and justice issues. We foster a fast-paced, meaningful work environment where employees take ownership and drive real change to make the world a safer place.