Solutions Engineer

About the Company

Attio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need.

Responsibilities

• Work directly and independently with new customers via video call, email, and live chat to ensure success
• Design and develop programs to support customer onboarding at scale, including user guides, documentation, and office hours
• Identify accounts with opportunities to expand Attio’s impact and collaborate with Sales and Customer Success teams
• Work collaboratively with internal support and engineering teams to resolve product issues
• Gather client feedback and insights to contribute to continuous product improvement

Requirements

• Direct customer-facing experience deploying, selling, or managing complex products or services
• Experience solving business problems with technology in a customer-facing capacity
• Experience designing and explaining solutions using SaaS concepts like APIs and JSON
• Experience integrating systems using code or iPaaS solutions like Zapier, Tray.ai, or IFTTT
• Professional or academic experience with at least one programming or query language (Javascript, Python, or SQL)
• Ability to work independently in an unstructured, fast-paced environment with shifting priorities