Solutions Delivery Specialist

Responsibilities

• Provide technical support and incident management for desktops, laptops, VDI, and mobile devices
• Prioritize, log, and assign monitored incidents to appropriate teams for resolution
• Manage escalation processes to ensure efficient, timely, and high-quality support
• Identify trends and patterns in monitored phenomena to suggest process improvements
• Document technical solutions and create self-help articles for end users
• Troubleshoot complex technical issues in a fast-paced digital banking environment

Requirements

• 2+ years of hands-on technical customer service experience supporting hardware and mobile devices
• 1+ years of experience using ITIL-based service desk solutions (e.g., ServiceNow, BMC Helix)
• 1+ years of experience with Windows 10 configuration and system settings
• 1+ years of experience using Active Directory for user permissions and groups
• 1+ years of experience configuring MS Office Suite and MS Teams
• Knowledge of ITIL v3 processes (Incident, Request, Change, Problem, and Knowledge Management)
• Knowledge of computer networking concepts, including IP addressing and subnets
• Post-secondary education in Computer Science, Engineering, or a related technology field

Benefits

• Competitive rewards program including bonus, flexible vacation, personal, and sick days
• Comprehensive benefits starting on day one
• Upskilling opportunities through online courses and tuition assistance
• Inclusive culture with access to various Employee Resource Groups (ERGs)
• Opportunities for community engagement and professional development

About the Company

Scotiabank is a leading bank in the Americas, dedicated to helping customers, families, and communities achieve success through a broad range of financial products and services. We foster an inclusive, high-performing culture where diversity and equity are at the core of our values.