Solutions Consultant

Responsibilities

• Develop a deep, hands-on understanding of Lucidya’s products to translate knowledge into real-world customer solutions
• Partner closely with Sales to uncover customer needs and design solutions addressing technical and business challenges
• Lead product demonstrations, workshops, and presentations that communicate the value of the platform
• Own and execute Proof of Concepts (POCs) to ensure customers experience tangible value
• Support complex sales cycles by handling RFIs, RFPs, and addressing detailed technical questions
• Act as a bridge between customers and internal teams, communicating feedback to Product, Engineering, and Marketing
• Ensure smooth handovers from pre-sales to onboarding and Customer Success teams

Requirements

• 2+ years of experience in Solutions Consulting, Pre-Sales, Sales Ops, or Account Management
• Proven experience working within a B2B SaaS environment
• Bilingual proficiency in both Arabic and English
• Proficiency with HubSpot, PowerPoint, and Excel
• Experience managing and responding to RFIs and RFPs

About the Company

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously. Using proprietary NLU capabilities trained on millions of multilingual conversations, Lucidya equips marketing, support, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction and retention.