Solution Manager - DBA Oracle

Responsibilities

• Provide L1, L2, and L3 level support for Sapio LIMS applications and Oracle databases
• Perform Sapio LIMS application installation and configuration
• Manage change management processes including bug fixes, customizations, and enhancements
• Write SQL queries for report fetching and troubleshooting purposes
• Liaise with infrastructure teams and vendors to resolve application-related issues
• Transform user requirements into functional technical solutions
• Create and maintain support-related, business-related, and self-help documentation
• Manage issues within ITIL environments using tools like ServiceNow, Remedy BMC, or HP Service Centre

Requirements

• Proven experience with Sapio LIMS application and LIMS architecture
• Hands-on experience with LIMS basic functions and Crystal Reports
• Strong knowledge of Oracle Database and SQL querying
• Experience providing L1, L2, and L3 level technical support
• Exposure to working in an ITIL environment
• Strong analytical, problem-solving, and troubleshooting skills
• Fluency in English (verbal and written)

Benefits

• Multicultural collaboration opportunities
• 100% Nominal Scheme
• Legal benefits and comprehensive benefits package
• Wellness program
• Professional development plan

About the Company

EPAM NEORIS is a Digital Accelerator that helps companies move into the future. With 20 years of experience as Digital Partners to some of the world’s largest organizations, we are a team of over 4,000 professionals across 11 countries. We foster a multicultural startup culture that promotes innovation and continuous learning to create high-value solutions for our clients.