Solution Experience Lead

Responsibilities

• Plan, manage, and facilitate executive briefings and presentations from initial request to post-event follow-up.
• Act as a technical advisor for briefing agendas, ensuring alignment between customer priorities and HP solution capabilities.
• Translate customer requirements into tailored technical solutions and immersive demo paths.
• Lead technical tours and product deep dives for customers visiting the Austin Customer Welcome Center.
• Coordinate with sales, product teams, and subject matter experts to gather materials and ensure briefing objectives are met.
• Monitor CWC KPIs, execute traffic programs, and capture customer feedback to drive continuous experience improvements.

Requirements

• Degree in Computer Science, Marketing, Business Administration, or a related discipline.
• 8+ years of professional work experience, preferably in a technical, project management, or program management role.
• Proven experience with Video Conferencing Solutions.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills with proficiency in English.
• Ability to adopt a consultative approach to uncover technical pain points and align them with business outcomes.

Preferred Qualifications

• Advanced degree in a relevant field.
• Strong presentation and storytelling skills with the ability to articulate complex content to executive audiences.
• Familiarity with consultative selling methodologies.
• Experience working with C-suite executives and high-value stakeholders.

Benefits

• Comprehensive health, dental, and vision insurance.
• Long-term and short-term disability insurance.
• Generous time off policies, including 11 paid holidays and flexible vacation/sick leave.
• 4-12 weeks of fully paid parental leave based on tenure.
• Employee assistance programs and flexible spending accounts.

About the Company

HP is a global leader in technology, dedicated to reshaping the way the world works. Our Customer Welcome Centers serve as the epicenter of our executive engagement strategy, providing high-value clients with immersive experiences involving our most innovative technologies.