Solution Engineer

Responsibilities

• Demonstrate Amazon, Salesforce, and NeuraFlash products and assets to customers
• Lead discovery sessions, presentations, and workshops with prospects and customers
• Gather requirements for large-scale Amazon Connect and transformation projects
• Create compelling demos showcasing Amazon and Salesforce platforms
• Create and modify Proposals, SOWs, and RFP responses
• Maintain lead management, pipeline, and forecasting in Salesforce
• Act as a liaison between sales and technical teams to improve efficiency
• Provide customer feedback to product management to advance AppExchange products
• Drive innovation in Amazon, Salesforce, and AI capabilities

Requirements

• 2-3 years experience selling CRM solutions/services, preferably within Amazon Connect
• 2-3 years in a customer-facing role, preferably in Pre-Sales or Solution Engineering
• B.S. in Computer Science, Mathematics, Engineering, or a similar technical degree

Preferred Qualifications

• 2-3 years in a consulting role
• Expert understanding of contact center telephony solutions
• Solid understanding of Salesforce Service Cloud platform and architecture
• Strong customer-facing and communication skills
• Keen interest in the AI space

About the Company

NeuraFlash, Part of Accenture, is a leader in AI, Amazon, and Salesforce innovation. We specialize in crafting intelligent solutions using technologies like Salesforce Einstein, Service Cloud Voice, and Amazon Connect to revolutionize business workflows and customer experiences.