Solution Engineer - Dynamics 365 Sales & Service

Responsibilities

• Own the technical win for Dynamics 365 Sales & Service opportunities, managing the process from executive briefings to signed deals.
• Lead customer envisioning sessions, solution demonstrations, Proof of Concepts (POCs), and Proof-of-Value engagements.
• Partner with account executives on account planning, RFP/RFI responses, pricing strategy, and competitive positioning against rivals like Salesforce and ServiceNow.
• Deliver high-level executive briefings to C-suite leadership (CFO, COO, CIO).
• Demonstrate AI-driven transformation using Dynamics 365, Power Platform, and Copilot Studio to reimagine customer experience.
• Collaborate with SI partners and ISVs to enable pre-sales teams and drive joint pipeline opportunities.
• Provide structured technical feedback to Microsoft product groups based on customer engagements and market trends.

Requirements

• Proven experience in technical pre-sales or technical consulting.
• Deep technical knowledge of Dynamics 365 Sales, Customer Insights, Customer Service, and Field Service (or comparable enterprise solutions like Salesforce).
• Extensive experience designing solution strategies throughout the opportunity lifecycle.
• Demonstrated success in delivering technical workload demonstrations to enterprise decision-makers.
• Proficiency in Japanese (speaking and writing) is required.
• Strong collaboration skills with technical pursuit teams to design cloud-based solutions.
• Ability to identify, drive, and land customer solutions in partnership with sales leadership.

About the Company

Microsoft is a global leader in technology, dedicated to empowering every person and every organization on the planet to achieve more. We are at the forefront of AI-driven business transformation, building secure, flexible, and innovative solutions that shape the future of work.