Solution Architect

Responsibilities

• Design and configure contact center call flows and business system integrations
• Collaborate with clients to tailor solutions for call handling, automation, and analytics
• Provision and configure desk phones and provide implementation best practices
• Lead deployment efforts including call flow design and system configurations
• Troubleshoot issues and identify bugs during deployments
• Analyze and refine workflows to enhance efficiency and performance
• Perform risk analysis and change management for project delivery
• Conduct video conferencing sessions to guide clients through implementation

Requirements

• Experience with Business VoIP Telephony Services (On-Premise or SaaS)
• Proficiency with cloud communications platforms like Google G-Suite and Office 365
• Knowledge of VoIP CODECs and technologies (SIP, WebRTC, G.711, etc.)
• Understanding of Network Infrastructure (Firewalls, Routers, Switches, SD-WAN)
• Familiarity with Data Center Technologies and Public/Private Clouds
• Experience implementing CCaaS and UCaaS solutions
• Expertise in software engineering, system integrations, and database management
• Ability to work US hours

About the Company

Dialpad is an AI-native business communications platform that unifies calling, messaging, meetings, and contact center on a single platform powered by real-time AI.