Software Technical Account Manager II

Responsibilities

• Serve as the primary technical point of contact for assigned law enforcement agencies, embedded onsite with the Cuyahoga County Sheriff's Office.
• Diagnose and resolve complex technical issues across Axon's software, cloud platforms, and integrated hardware solutions.
• Lead technical troubleshooting efforts and coordinate root-cause analysis with Product, Engineering, and Support teams.
• Partner with deployment teams to design, configure, and implement Axon solutions to ensure successful onboarding.
• Drive technology adoption by identifying barriers to utilization and recommending best practices for customer workflows.
• Build trusted relationships with technical and operational stakeholders to advocate for customer needs within Axon.
• Utilize data tools like Power BI and SQL to monitor customer health, adoption metrics, and technical performance.
• Deliver advanced product training and technical education to help agencies build confidence in Axon's ecosystem.

Requirements

• 4+ years of experience in technical account management, customer-facing technical delivery, or deployment support.
• Proven experience supporting SaaS applications, cloud platforms, or integrated technology environments.
• Strong troubleshooting and root-cause analysis skills.
• Familiarity with networking concepts, cloud technologies, and system integrations.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to obtain and maintain CJIS compliance and handle sensitive information appropriately.
• Strong organizational skills with the ability to manage competing priorities independently.

Preferred Qualifications

• Experience supporting public safety, law enforcement, or mission-critical government environments.
• Familiarity with CAD, RMS, CJIS standards, or digital evidence systems.
• Experience with Power BI, SQL, or other data analytics and reporting platforms.
• Familiarity with AI-powered products or workflow automation solutions.
• Relevant technical certifications such as Microsoft, Cisco, ITIL, or cloud provider certifications.

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off and paid parental leave
• Medical, Dental, and Vision plans
• Fitness programs and emotional/mental wellness support
• Learning and development programs

About the Company

Axon is on a mission to Protect Life. We build an ecosystem of devices and cloud software designed to address society’s most critical safety and justice issues. We work in a fast-paced, meaningful environment where employees take ownership and drive real change to enhance public safety.