Software Technical Account Manager

Responsibilities

• Serve as the primary technical point of contact for assigned law enforcement agencies
• Diagnose and resolve complex technical issues across Axon's software and integrated solutions
• Lead technical troubleshooting efforts and coordinate root-cause analysis with Product, Engineering, and Support teams
• Partner with deployment teams to design, configure, test, and implement Axon solutions
• Drive technology adoption by helping customers incorporate new capabilities into existing workflows
• Build trusted relationships with technical and operational stakeholders to advocate for customer needs
• Utilize data and reporting tools like Power BI and SQL to monitor customer health and adoption metrics
• Deliver advanced product training and technical education to customer stakeholders

Requirements

• 4+ years of experience in technical account management, customer-facing technical delivery, or deployment support
• Experience supporting SaaS applications, cloud platforms, or integrated technology environments
• Strong troubleshooting and root-cause analysis skills
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to obtain and maintain CJIS compliance
• Willingness to travel up to 80% within the US to support agency locations

Preferred Qualifications

• Experience supporting public safety, law enforcement, or mission-critical government environments
• Familiarity with CAD, RMS, CJIS standards, or digital evidence systems
• Experience with Power BI, SQL, or other analytics and reporting platforms
• Familiarity with AI-powered products or workflow automation
• Relevant technical certifications (e.g., Microsoft, Cisco, ITIL, or cloud certifications)

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all employees
• Medical, Dental, and Vision plans
• Fitness programs and emotional/mental wellness support
• Learning and development programs

About the Company

Axon is on a mission to Protect Life. We build an ecosystem of devices and cloud software designed to address society’s most critical safety and justice issues. We work in a fast-paced, meaningful environment where employees take ownership and drive real change to enhance public safety.