Software Technical Account Manager

Responsibilities

• Serve as the primary technical point of contact and trusted partner for assigned law enforcement agencies
• Diagnose and resolve complex technical issues across Axon's software, cloud, and integrated hardware ecosystem
• Lead technical troubleshooting efforts and coordinate root-cause analysis with Product, Engineering, and Support teams
• Partner with deployment teams to design, configure, and implement Axon solutions to ensure successful onboarding
• Drive technology adoption by identifying barriers and recommending best practices for customer workflows
• Conduct regular customer reviews focused on technical health, adoption metrics, and operational success
• Utilize data and reporting tools like Power BI and SQL to provide customer insights and monitor performance trends
• Deliver advanced product training and technical education to customer stakeholders

Requirements

• 4+ years of experience in technical account management, customer-facing technical delivery, or deployment support
• Proven experience supporting SaaS applications, cloud platforms, or integrated technology environments
• Strong troubleshooting and root-cause analysis skills
• Familiarity with networking concepts, cloud technologies, or system integrations
• Ability to communicate effectively with both technical and non-technical stakeholders
• Ability to obtain and maintain CJIS compliance and handle sensitive information
• Willingness to travel up to 80% to agency locations in the US

Preferred Qualifications

• Experience supporting public safety, law enforcement, or mission-critical government environments
• Familiarity with CAD, RMS, CJIS standards, or digital evidence systems
• Experience with Power BI, SQL, or other data analytics platforms
• Knowledge of AI-powered products or workflow automation solutions
• Relevant technical certifications (e.g., Microsoft, Cisco, ITIL, or cloud certifications)

Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off and paid parental leave
• Medical, Dental, and Vision plans
• Fitness programs and emotional/mental wellness support
• Learning and development programs

About the Company

Axon is on a mission to Protect Life. We build an ecosystem of devices and cloud software designed to address society’s most critical safety and justice issues. We work in a fast-paced, meaningful environment where employees take ownership and drive real change to enhance public safety.