Software Support Engineer

Responsibilities

• Provide high-quality technical support and implementation assistance for Moody’s Insurance enterprise software solutions.
• Manage and resolve customer inquiries and technical issues of moderate complexity, ensuring timely and clear communication.
• Investigate and troubleshoot software, infrastructure, and integration issues using logs, databases, APIs, and monitoring tools.
• Leverage AI-enabled tools and agentic AI capabilities to support troubleshooting, pattern identification, and knowledge retrieval.
• Collaborate with Product, Engineering, Cloud Operations, and Customer Success teams to improve service delivery.
• Contribute to knowledge-sharing initiatives, documentation, and process optimization using AI to enhance knowledge management.

Requirements

• Proven experience supporting enterprise software applications in a customer-facing environment.
• Working knowledge of cloud-based SaaS technologies, REST APIs, and SQL.
• Familiarity with monitoring and data visualization tools such as Kibana.
• Demonstrated proficiency in artificial intelligence concepts and hands-on experience using AI tools to streamline workflows.
• Strong troubleshooting, analytical, and problem-solving skills.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a relevant STEM discipline.

Preferred Qualifications

• Experience with authentication frameworks such as SSO.
• Industry exposure to insurance, reinsurance, or financial services.
• Ability to convey complex technical information to both technical and non-technical stakeholders.

About the Company

Moody's is a global leader in ratings and integrated risk assessment. We are transforming how the world sees risk by advancing AI to move from insight to action, helping our clients navigate uncertainty with clarity, speed, and confidence.