Software Support Engineer

Responsibilities

• Rapidly identify, troubleshoot, and resolve software issues in customer environments
• Collaborate with field support engineers to manage escalations and ensure timely resolution
• Collect and analyze system data from field tools to support root cause analysis
• Review and interpret customer specifications to support feature development and customization
• Assist in the design and implementation of small-scale features tailored to customer needs
• Provide online support for host automation and interface-related issues
• Assist customers with software upgrades and qualification of new versions

Requirements

• Strong analytical and problem-solving skills
• Proficiency in one or more general-purpose programming languages (e.g., C++, C#)
• Ability to read and debug code using IDEs and debugging tools

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or a related field
• 10+ years of experience in software troubleshooting and support
• Experience with machine control software for semiconductor equipment
• Experience with Windows and real-time operating systems
• Knowledge of multi-threaded applications, GUI development, or device drivers
• Familiarity with networking, data communications, or EtherCAT

About the Company

ASM is a global leader in the semiconductor industry, providing advanced technology and equipment that enables the production of essential chips for 5G, cloud computing, AI, and autonomous driving. With over 55 years of innovation, we value diversity, inclusion, and sustainability.