Software Engineer, Agent

About the Company

Sierra is creating a platform to help businesses build better, more human customer experiences with AI. Founded by Bret Taylor and Clay Bavor, the company is guided by values of Trust, Customer Obsession, Craftsmanship, Intensity, and Family.

Responsibilities

• Design and deliver production-grade, highly performant, and reliable AI agents
• Drive the Agent Development Life Cycle (ADLC) from initial pilot through deployment and iteration
• Partner with large enterprises and startups to solve pressing business challenges using AI
• Build the future of the platform by prototyping new tools and features based on customer needs
• Experiment with the latest voice models and integrate them at scale

Requirements

• Experience building and scaling end-to-end production systems
• Strong technical problem-solving skills in ambiguous environments
• High agency and a builder/tinkerer mindset
• Comfort working directly with customers to solve real-world problems
• Excellent communication skills for technical and non-technical audiences

Preferred Qualifications

• Experience building or deploying AI/LLM systems in production
• Background as a founder or founding engineer
• Familiarity with eval frameworks, agent tooling, RAG pipelines, and prompt engineering
• Proficiency with React, TypeScript, or Go
• Experience interfacing with customers or leading technical projects with external stakeholders

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits
• Life insurance and disability benefits
• Retirement plan
• Parental leave
• Fertility and family building benefits
• Lunch, snacks, and coffee
• Discretionary benefit stipend
• Free alphorn lessons