Soft Services Manager

Responsibilities

• Direct and oversee all cleaning operations including daily maintenance, deep cleaning, and specialized surface treatments
• Establish and maintain rigorous cleaning quality standards and conduct regular quality audits
• Supervise, train, and develop on-site cleaning staff and manage work assignments
• Manage relationships with cleaning contractors and suppliers to ensure adherence to SLAs
• Oversee the selection, deployment, and maintenance of cleaning equipment and technology
• Manage safe storage and application of cleaning chemicals in compliance with safety regulations
• Implement hygiene and infection control protocols in high-touch areas
• Supervise waste collection, sorting, and disposal operations to support sustainability
• Serve as the primary point of contact for cleaning-related concerns and occupant feedback

Requirements

• 3-5 years of experience in commercial cleaning operations
• At least 2 years in a supervisory or management capacity
• Experience managing large-scale cleaning contracts and leading teams
• Comprehensive knowledge of commercial cleaning methods, equipment, and chemicals
• Understanding of infection control protocols, BICSc, and environmental regulations
• Strong leadership, organizational, and interpersonal communication skills
• Ability to perform physical inspections throughout multi-story facilities

About the Company

Integral UK provides high-quality facility management services, currently leading service excellence in flagship London headquarters and high-spec environments.