Social Medicine Patient Support Representative

Responsibilities

• Engage and build rapport with patients at the Social Medicine Hub and other hospital spaces
• Introduce and consent patients to participate in Social Medicine supports and services
• Support patient navigation by providing accompaniments to appointments within the hospital setting
• Facilitate and participate in patient-centered activities
• Support the development and revision of policies and best practices for marginalized clients
• Maintain accurate and timely documentation in hospital records, including the EPIC system
• Identify risks and escalate issues related to patient safety, access, or system barriers

Requirements

• High school completion plus a program under 1 year in community health, mental health, or substance abuse
• At least 1 year of practical and related experience or on-the-job training
• Experience working with patients experiencing systemic marginalization, homelessness, or mental health challenges
• Knowledge of trauma-informed care, harm reduction, and anti-racist practices
• Familiarity with community resources addressing social determinants of health
• Experience with crisis de-escalation
• Trained in overdose response, CPR, and first aid

Benefits

• Competitive offer packages
• Healthcare of Ontario Pension Plan (HOOPP)
• Access to Transit and UHN shuttle service
• Flexible work environment
• Opportunities for development and promotions
• Corporate discounts (travel, restaurants, parking, etc.)

About the Company

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. As Canada's top research hospital, UHN is a national and international source for discovery, education, and patient care, affiliated with the University of Toronto.