Social Media Strategy Specialist

Responsibilities

• Support the execution of NiCE’s global social media strategy and CXone narrative
• Manage the global social editorial calendar across LinkedIn, X, YouTube, and emerging platforms
• Promote research, reports, product launches, and thought leadership
• Partner with marketing teams to support product launches, analyst recognition, and major events
• Support executive and employee advocacy on social platforms
• Assist with employee, partner, and community storytelling initiatives
• Identify relevant CX influencers and industry engagement opportunities
• Track social performance and competitive landscape to provide actionable insights
• Collaborate with design and PR teams to produce engaging visuals and video content
• Engage with industry analysts, customers, and practitioners to build brand voice

Requirements

• 2-3 years of social media management experience in B2B technology or SaaS
• Proven track record of growing engagement and reach for enterprise brands
• Proficiency with LinkedIn and other major social platforms
• Experience with social media management and analytics tools (e.g., Sprinklr, Brandwatch, Hootsuite)
• Strong writing, editing, and storytelling skills
• Data-driven mindset with experience analyzing performance metrics
• Experience working within global marketing teams

Preferred Qualifications

• Experience marketing AI, CX, contact center, or enterprise cloud technologies
• Experience supporting major events or product launch campaigns
• Experience using social listening tools for audience insights
• Familiarity with influencer or advocacy programs
• Basic video editing or motion content experience

About the Company

NICE Ltd. (NASDAQ: NICE) provides software used by over 25,000 global businesses, including 85 of the Fortune 100, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Known as an innovation powerhouse in AI, cloud, and digital, NICE employs over 8,500 people across 30+ countries.