Social Media Engagement Specialist

About the Company

BJAK builds superior application platforms globally with the mission of creating successful businesses while contributing positively to society. We developed the first and leading insurance platform in Southeast Asia, currently serving over 8 million users across the region.

Responsibilities

• Actively engage with audiences across Instagram, TikTok, YouTube, X, LinkedIn, and Facebook
• Respond to comments, direct messages, and community discussions in a professional and on-brand manner
• Support daily content publishing and scheduling across social platforms
• Collaborate with content, design, and video teams to ensure smooth execution
• Track engagement metrics such as comments, shares, saves, and sentiment
• Identify recurring audience questions and share insights with internal teams
• Coordinate with Customer Support to handle inquiries or complaints
• Escalate sensitive issues or potential crises to relevant stakeholders

Requirements

• Bachelor’s degree in Marketing, Communications, or a related field
• 2–4+ years of experience in social media engagement or community management
• Strong written communication skills in English
• Familiarity with major social media platforms and online community dynamics
• Detail-oriented and comfortable working in a fast-paced environment

Preferred Qualifications

• Fluency in additional local languages
• Experience in fintech, insurance, tech, or customer-facing brands