SMB Account Manager

Responsibilities

• Manage a high-volume portfolio of SMB advertisers with revenue and retention targets
• Act as the primary point of contact for accounts to ensure a positive client experience
• Advise clients on suitable products and packages based on goals and budgets
• Execute renewal, upselling, and cross-selling activities
• Collaborate with Campaign Management to ensure accurate and timely delivery
• Manage pipeline, renewals, and forecasting using CRM tools

Requirements

• Experience in account management, sales support, or customer-facing roles
• Ability to manage multiple accounts and priorities at pace
• Strong communication skills for explaining products effectively
• Commercial awareness for pricing and renewal conversations
• Highly organized and process-driven with attention to detail
• Resilient and adaptable to volume and change

Benefits

• 5% pension contributions
• 25 days holiday (excluding bank holidays)
• Birthday day off
• Share options
• Work from home set-up budget
• Season Ticket Loan Scheme
• Paid maternity, paternity, adoption, or shared parental leave

About the Company

native is a fast-growing, innovative company dedicated to transforming the student experience by connecting world-class brands with students on campus and beyond through a unique advertising platform.